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Getting Help

Dell™ PowerVault™ MD3000 RAID Enclosure Hardware Owner's Manual

  Obtaining Assistance

  Dell Enterprise Training

  Problems With Your Order

  Product Information

  Returning Items for Warranty Repair or Credit

  Before You Call

  Contacting Dell



Obtaining Assistance

CAUTION: If you need to remove the system cover, first disconnect the power and modem cables from all electrical outlets.
  1. Complete the procedures in "Troubleshooting Your Enclosure".

  2. Review the storage array status in MD Storage Manager and record any information provided.

  3. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.

For more information, see "Online Services".

  1. If the preceding steps have not resolved the problem, call Dell for technical assistance.

NOTE: Call the support service from a phone near or at the system so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the support service, see "Support Service" and "Before You Call".

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can learn about Dell products and services on the following websites:

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

support.dell.com

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

mobile_support@us.dell.com

support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only)

apsupport@dell.com (Asian/Pacific countries only)

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the support service. See the contact information for your region.

Automated Order-Status Service

To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.

Support Service

Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" and then see the contact information for your region or go to support.dell.com.


Dell Enterprise Training

Dell enterprise training is available; see www.dell.com/training for more information. This service may not be offered in all locations.


Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.


Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.


Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

  1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

  1. Include a copy of the invoice and a letter describing the reason for the return.

  2. Include a copy of any diagnostic information indicating the tests you have run and any error messages reported by the system diagnostics.

  3. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.

  4. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.


Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.

CAUTION: Before servicing any components inside your computer, see your Product Information Guide for important safety information.

Contacting Dell

To contact Dell electronically, you can access the following websites:

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.

Country (City)
International Access Code Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Anguilla

Website: www.dell.com.ai

 

E-mail: la-techsupport@dell.com

   

General Support

toll-free: 800-335-0031

Antigua and Barbuda

Website: www.dell.com.ag

 

E-mail: la-techsupport@dell.com

 

General Support

1-800-805-5924

Aomen

Technical Support (Dell™ Dimension™, Dell Inspiron™, Dell OptiPlex™, Dell Latitude™, and Dell Precision™)

0800-105

Technical Support (servers and storage)

0800-105

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Website: www.dell.com.ar

     

E-mail: la-techsupport@dell.com

 

E-mail for desktop and portable computers:
la-techsupport@dell.com

  

E-mail for servers and EMC® storage products:
la_enterprise@dell.com

  

Customer Care

toll-free: 0-800-444-0730

Technical Support

toll-free: 0-800-444-0733

Technical Support Services

toll-free: 0-800-444-0724

Sales

0-810-444-3355

Aruba

Website: www.dell.com.aw

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 800-1578

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Website: support.ap.dell.com

    

E-mail: support.ap.dell.com/contactus

 

Technical Support (XPS)

toll-free: 1300 790 877 

General Support

13DELL-133355

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Website: support.euro.dell.com

     

E-mail: tech_support_central_europe@dell.com

    

Home/Small Business Sales

0820 240 530 00

Home/Small Business Fax

0820 240 530 49

Home/Small Business Customer Care

0820 240 530 14

Preferred Accounts/Corporate Customer Care

0820 240 530 16

Support for XPS

0820 240 530 81

Home/Small Business Support for all other Dell computers

0820 240 530 17

Preferred Accounts/Corporate Support

0820 240 530 17

Switchboard

0820 240 530 00

Bahamas

Website: www.dell.com.bs

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-874-3038

Barbados

Website: www.dell.com/bb

 

E-mail: la-techsupport@dell.com

 

General Support

1-800-534-3142

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com

  

Tech Support for XPS

02 481 92 96

Tech Support for all other Dell computers

02 481 92 88

Tech Support Fax

02 481 92 95

Customer Care

02 713 15 65

Corporate Sales

02 481 91 00

Fax

02 481 92 99

Switchboard

02 481 91 00

Bermuda

Website: www.dell.com/bm

 

E-mail: la-techsupport@dell.com

 

General Support

1-877-890-0751

Bolivia

Website: www.dell.com/bo

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 800-10-0238

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

  

E-mail: BR-TechSupport@dell.com

 

Customer Care and Tech Support

0800 90 3355

Technical Support Fax

51 2104 5470

Customer Care Fax

51 2104 5480

Sales

0800 722 3498

British Virgin Islands

General Support

toll-free: 1-866-278-6820

Brunei

Country Code: 673

Technical Support (Penang, Malaysia)

604 633 4966

Customer Care (Penang, Malaysia)

604 633 4888

Transaction Sales (Penang, Malaysia)

604 633 4955

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus

 

Website: support.ca.dell.com

 

AutoTech (automated Hardware and Warranty Support)

toll-free: 1-800-247-9362

Customer Service (Home/Home Office)

toll-free: 1-800-847-4096

Customer Service (small/med./large business, government)

toll-free: 1-800-387-5757

Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and wireless)

toll-free: 1-800-847-4096

Hardware Warranty Phone Support (XPS)

toll-free: 1-866-398-8977

Hardware Warranty Phone Support (Home/Home Office)

toll-free: 1-800-847-4096

Hardware Warranty Phone Support (small/med./large business, government)

toll-free: 1-800-387-5757

Hardware Warranty Phone Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless)

1-877-335-5767

Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

Sales (med./large bus., government)

toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales

1 866 440 3355

Cayman Islands

E-mail: la-techsupport@dell.com

 

General Support

1-877-262-5415

Chile (Santiago)

Country Code: 56

City Code: 2

Website: www.dell.com/cl

 

E-mail: la-techsupport@dell.com

 

Sales and Customer Support

toll-free: 1230-020-4823

China (Xiamen)

Country Code: 86

City Code: 592

Technical Support website: support.dell.com.cn

  

Technical Support E-mail: support.dell.com.cn/email

  

Customer Care E-mail: customer_cn@dell.com

 

Technical Support Fax

592 818 1350

Technical Support (XPS)

toll-free: 800 858 0540

Technical Support (Dimension and Inspiron)

toll-free: 800 858 2969

Technical Support (OptiPlex, Latitude, and Dell Precision)

toll-free: 800 858 0950

Technical Support (servers and storage)

toll-free: 800 858 0960

Technical Support (projectors, PDAs, switches, routers, and so on)

toll-free: 800 858 2920

 

Technical Support (printers)

toll-free: 800 858 2311

Customer Care

toll-free: 800 858 2060

Customer Care Fax

592 818 1308

Home and Small Business

toll-free: 800 858 2222

Preferred Accounts Division

toll-free: 800 858 2557

Large Corporate Accounts GCP

toll-free: 800 858 2055 

Large Corporate Accounts Key Accounts

toll-free: 800 858 2628 

Large Corporate Accounts North

toll-free: 800 858 2999

Large Corporate Accounts North Government and Education

toll-free: 800 858 2955

Large Corporate Accounts East

toll-free: 800 858 2020

Large Corporate Accounts East Government and Education

toll-free: 800 858 2669

Large Corporate Accounts Queue Team

toll-free: 800 858 2572

Large Corporate Accounts South

toll-free: 800 858 2355

Large Corporate Accounts West

toll-free: 800 858 2811 

Large Corporate Accounts Spare Parts

toll-free: 800 858 2621

Colombia

Website: www.dell.com/cl

 

E-mail: la-techsupport@dell.com

 

General Support

01-800-915-4755

Costa Rica

Website: www.dell.com/cr

 

E-mail: la-techsupport@dell.com

 

General Support

0800-012-0231

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

Website: support.euro.dell.com

  

E-mail: czech_dell@dell.com

  

Technical Support

22537 2727

Customer Care

22537 2707

Fax

22537 2714

Technical Fax

22537 2728

Switchboard

22537 2711

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Website: support.euro.dell.com

   

Technical Support for XPS

7010 0074

Technical Support for all other Dell computers

7023 0182

Customer Care (Relational)

7023 0184

Home/Small Business Customer Care

3287 5505

Switchboard (Relational)

3287 1200

Switchboard Fax (Relational)

3287 1201

Switchboard (Home/Small Business)

3287 5000

Switchboard Fax (Home/Small Business)

3287 5001

Dominica

Website: www.dell.com/dm

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-278-6821

Dominican Republic

Website: www.dell.com/do

 

E-mail: la-techsupport@dell.com

 

General Support

1-800-156-1588

Ecuador

Website: www.dell.com/ec

 

E-mail: la-techsupport@dell.com

 

General Support (calling from Quito)

toll-free: 999-119-877-655-3355

General Support (calling from Guayaquil)

toll-free: 1800-999-119-877-655-3355

El Salvador

Website: www.dell.com/ec

 

E-mail: la-techsupport@dell.com

 

General Support

800-6132

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com

  

E-mail: fi_support@dell.com

 

Technical Support

0207 533 555

Customer Care

0207 533 538

Switchboard

0207 533 533

Sales under 500 employees

0207 533 540

Fax

0207 533 530

Sales over 500 employees

0207 533 533

Fax

0207 533 530

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Website: support.euro.dell.com

    

Home and Small Business

    

Technical Support for XPS

0825 387 129

Technical Support for all other Dell computers

0825 387 270

Customer Care

0825 823 833

Switchboard

0825 004 700

Switchboard (calls from outside of France)

04 99 75 40 00

Sales

0825 004 700

Fax

0825 004 701

Fax (calls from outside of France)

04 99 75 40 01

Corporate

     

Technical Support

0825 004 719

Customer Care

0825 338 339

Switchboard

01 55 94 71 00

Sales

01 55 94 71 00

Fax

01 55 94 71 01

Germany (Frankfurt)

International Access Code: 00

Country Code: 49

City Code: 69

Website: support.euro.dell.com

 

E-mail: tech_support_central_europe@dell.com

 

Technical Support for XPS

069 9792 7222

Technical Support for all other Dell computers

069 9792-7200

Home/Small Business Customer Care

0180-5-224400

Global Segment Customer Care

069 9792-7320

Preferred Accounts Customer Care

069 9792-7320

Large Accounts Customer Care

069 9792-7320

Public Accounts Customer Care

069 9792-7320

Switchboard

069 9792-7000

Greece

International Access Code: 00

Country Code: 30

Website: support.euro.dell.com

 

Technical Support

00800-44 14 95 18

Gold Service Technical Support

00800-44 14 00 83

Switchboard

2108129810

Gold Service Switchboard

2108129811

Sales

2108129800

Fax

2108129812

Grenada

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-540-3355

Guatemala

E-mail: la-techsupport@dell.com

 

General Support

1-800-999-0136

Guyana

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-877-270-4609

Hong Kong

International Access Code: 001

Country Code: 852

Website: support.ap.dell.com

  

Technical Support E-mail: support.dell.com.cn/email

  

Technical Support (XPS)

00852-3416 6923

Technical Support (Dimension and Inspiron)

00852-2969 3188

Technical Support (OptiPlex, Latitude, and Dell Precision)

00852-2969 3191

Technical Support (servers and storage)

00852-2969 3196

Technical Support (projectors, PDAs, switches, routers, and so on)

00852-3416 0906

Customer Care

00852-3416 0910

Large Corporate Accounts

00852-3416 0907

Global Customer Programs

00852-3416 0908

Medium Business Division

00852-3416 0912

Home and Small Business Division

00852-2969 3105

India

Website: support.ap.dell.com

 

E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com

 

Technical Support (XPS computers)

0802 506 8033

or toll-free: 1800 425 2066

Technical Support (portables, desktops, servers, and storage)

1600338045

and 1600448046

Sales (Large Corporate Accounts)

1600 33 8044

Sales (Home and Small Business)

1600 33 8046

Ireland (Cherrywood)

International Access Code: 00

Country Code: 353

City Code: 1

Website: support.euro.dell.com

   

E-mail: dell_direct_support@dell.com

   

Sales

 

Ireland Sales

01 204 4444

Dell Outlet

1850 200 778

Online Ordering HelpDesk

1850 200 778

Customer Care

 

Home User Customer Care

01 204 4014

Small Business Customer Care

01 204 4014

Corporate Customer Care

1850 200 982

Technical Support

 

Technical Support for XPS computers only

1850 200 722

Technical Support for all other Dell computers

1850 543 543

General

 

Fax/Sales Fax

01 204 0103

Switchboard

01 204 4444

U.K. Customer Care (dial within U.K. only)

0870 906 0010

Corporate Customer Care (dial within U.K. only)

0870 907 4499

U.K. Sales (dial within U.K. only)

0870 907 4000 

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Website: support.euro.dell.com

   

Home and Small Business

     

Technical Support

02 577 826 90

Customer Care

02 696 821 14

Fax

02 696 821 13

Switchboard

02 696 821 12

Corporate

    

Technical Support

02 577 826 90

Customer Care

02 577 825 55

Fax

02 575 035 30

Switchboard

02 577 821 

Jamaica

E-mail: la-techsupport@dell.com

 

General Support (dial from within Jamaica only)

1-800-440-9205

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Website: support.jp.dell.com

 

Technical Support (XPS)

toll-free: 0120-937-786

Technical Support outside of Japan (XPS)

044-520-1235

XPS Customer Care (if ordered items are missing or have been damaged during shipment)

044-556-4240

Technical Support (Dimension and Inspiron)

toll-free: 0120-198-226

Technical Support outside of Japan (Dimension and Inspiron)

81-44-520-1435

Technical Support (Dell Precision, OptiPlex, and Latitude)

toll-free: 0120-198-433

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

81-44-556-3894

Technical Support (Dell PowerApp™, Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™)

toll-free: 0120-198-498

Technical Support outside of Japan (PowerApp, PowerEdge, PowerConnect, and PowerVault)

81-44-556-4162

Technical Support (projectors, PDAs, printers, routers)

toll-free: 0120-981-690

Technical Support outside of Japan (projectors, PDAs, printers, routers)

81-44-556-3468

Faxbox Service

044-556-3490

24-Hour Automated Order Status Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400 employees)

044-556-3433

Public Sales (government agencies, educational institutions, and medical institutions)

044-556-5963

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

E-mail: krsupport@dell.com

 

Support

toll-free: 080-200-3800

Technical Support (XPS)

toll-free: 080-999-0283

Support (Dimension, PDA, Electronics, and Accessories)

toll-free: 080-200-3801

Sales

toll-free: 080-200-3600

Fax

2194-6202

Switchboard

2194-6000

Latin America

Customer Technical Support (Austin, Texas, U.S.A.)

512 728-4093

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.)

512 728-4397

SalesFax (Austin, Texas, U.S.A.)

512 728-4600

or 512 728-3772

Luxembourg

International Access Code: 00

Country Code: 352

Website: support.euro.dell.com

  

Support

342 08 08 075

Home/Small Business Sales

+32 (0)2 713 15 96

Corporate Sales

26 25 77 81

Customer Care

+32 (0)2 481 91 19

Fax

26 25 77 82

Macao

Country Code: 853

Technical Support

toll-free: 0800 105

Customer Service (Xiamen, China)

34 160 910

Transaction Sales (Xiamen, China)

29 693 115

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Website: support.ap.dell.com

 

Technical Support (XPS)

toll-free: 1800 885 784

Technical Support (Dell Precision, OptiPlex, and Latitude)

toll-free: 1 800 880 193

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

toll-free: 1 800 881 306

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 1800 881 386

Customer Care

toll-free: 1800 881 306 (option 6)

Transaction Sales

toll-free: 1 800 888 202

Corporate Sales

toll-free: 1 800 888 213

Mexico

International Access Code: 00

Country Code: 52

E-mail: la-techsupport@dell.com

 

Customer Technical Support

001-877-384-8979

or 001-877-269-3383

Sales

50-81-8800

or 01-800-888-3355

Customer Service

001-877-384-8979

or 001-877-269-3383

Main

50-81-8800

or 01-800-888-3355

Montserrat

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-278-6822

Netherlands Antilles

E-mail: la-techsupport@dell.com

 

General Support

001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

Website: support.euro.dell.com

 

Technical Support for XPS

020 674 45 94

Technical Support for all other Dell computers

020 674 45 00

Technical Support Fax

020 674 47 66

Home/Small Business Customer Care

020 674 42 00

Relational Customer Care

020 674 4325

Home/Small Business Sales

020 674 55 00

Relational Sales

020 674 50 00

Home/Small Business Sales Fax

020 674 47 75

Relational Sales Fax

020 674 47 50

Switchboard

020 674 50 00

Switchboard Fax

020 674 47 50

New Zealand

International Access Code: 00

Country Code: 64

Website: support.ap.dell.com

  

E-mail: support.ap.dell.com/contactus

 

Technical Support (XPS)

toll-free: 0800 335 540

General Support

0800 441 567

Nicaragua

E-mail: la-techsupport@dell.com

 

General Support

001-800-220-1377

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Website: support.euro.dell.com

 

Technical Support for XPS

815 35 043

Technical Support for all other Dell products

671 16882

Relational Customer Care

671 17575

Home/Small Business Customer Care

23162298

Switchboard

671 16800

Fax Switchboard

671 16865

Panama

E-mail: la-techsupport@dell.com

 

General Support

011-800-507-1264

Peru

E-mail: la-techsupport@dell.com

 

General Support

0800-50-669

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Website: support.euro.dell.com

 

E-mail: pl_support_tech@dell.com

 

Customer Service Phone

 57 95 700

Customer Care

 57 95  999

Sales

 57 95 999

Customer Service Fax

 57 95 806

Reception Desk Fax

 57 95 998

Switchboard

 57 95 999

Portugal

International Access Code: 00

Country Code: 351

 

Website: support.euro.dell.com

   

Technical Support

707200149

Customer Care

800 300 413

Sales

800 300 410 or  800 300 411 or  800 300 412 or 21 422 07 10

Fax

21 424 01 12

Puerto Rico

E-mail: la-techsupport@dell.com

 

General Support

1-877-537-3355

St. Kitts and Nevis

Website: www.dell.com/kn

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-540-3355

St. Lucia

Website: www.dell.com/lc

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-464-4352

St. Vincent and the Grenadines

Website: www.dell.com/vc

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-464-4353

Singapore (Singapore)

International Access Code: 005

Country Code: 65

 

NOTE: The phone numbers in this section should be called from within Singapore or Malaysia only.

 

Website: support.ap.dell.com

 

Technical Support (XPS)

toll-free: 1800 394 7464

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

toll-free: 1 800 394 7430

Technical Support (OptiPlex, Latitude, and Dell Precision)

toll-free: 1 800 394 7488

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 1 800 394 7478

Customer Care

toll-free: 1 800 394 7430 (option 6)

Transaction Sales

toll-free: 1 800 394 7412

Corporate Sales

toll-free: 1 800 394 7419

Slovakia (Prague)

International Access Code: 00

Country Code: 421

Website: support.euro.dell.com

  

E-mail: czech_dell@dell.com

  

Technical Support

02  5441 5727

Customer Care

420  22537 2707

Fax

02  5441 8328

Tech Fax

02  5441 8328

Switchboard (Sales)

02  5441 7585

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Website: support.euro.dell.com

 

E-mail: dell_za_support@dell.com

 

Gold Queue

011  709 7713

Technical Support

011 709 7710

Customer Care

011 709 7707

Sales

011 709 7700

Fax

011 706 0495

Switchboard

011 709 7700

Southeast Asian and Pacific Countries

Technical Support, Customer Service, and Sales (Penang, Malaysia)

604 633 4810

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Website: support.euro.dell.com

 

Home and Small Business

   

Technical Support

902 100 130

Customer Care

902 118 540

Sales

902 118 541

Switchboard

902 118 541

Fax

902 118 539

Corporate

   

Technical Support

902 100 130

Customer Care

902 115 236

Switchboard

91 722 92 00

Fax

91 722 95 83

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Website: support.euro.dell.com

 

Technical Support for XPS

0771 340 340

Technical Support for all other Dell products

08 590 05 199

Relational Customer Care

08 590 05 642

Home/Small Business Customer Care

08 587 70 527

Employee Purchase Program (EPP) Support

020 140 14 44

Technical Support Fax

08 590 05 594

Sales

08 590 05 185

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Website: support.euro.dell.com

  

E-mail: Tech_support_central_Europe@dell.com

  

Technical Support for XPS

0848 33 88 57

Technical Support (Home and Small Business) for all other Dell products

0844 811 411

Technical Support (Corporate)

0844 822 844

Customer Care (Home and Small Business)

0848 802 202

Customer Care (Corporate)

0848 821 721

Fax

022 799 01 90

Switchboard

022 799 01 01

Taiwan

International Access Code: 002

Country Code: 886

Website: support.ap.dell.com

 

E-mail: support.dell.com.cn/email

 

Technical Support (XPS)

toll-free: 0080 186 3085

Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories)

toll-free: 0080 186 1011

Technical Support (servers and storage)

toll-free: 0080 160 1256 

Customer Care

toll-free: 0080 160 1250
(option 5)

Transaction Sales

toll-free: 0080 165 1228

Corporate Sales

toll-free: 0080 165 1227

Thailand

International Access Code: 001

Country Code: 66

Website: support.ap.dell.com

 

Technical Support (OptiPlex, Latitude, and Dell Precision)

toll-free: 1800 0060 07

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 1800 0600 09

Customer Care

toll-free: 1800 006 007
(option 7)

Corporate Sales

toll-free: 1800 006 009

Transaction Sales

toll-free: 1800 006 006

Trinidad/Tobago

Website: www.dell.com/tt

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-888-799-5908

Turks and Caicos Islands

Website: www.dell.com/tc

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-877-441-4735

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Website: support.euro.dell.com

 

E-mail: dell_direct_support@dell.com

Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp

 

Sales

 

Home and Small Business Sales

0870 907 4000

Corporate/Public Sector Sales

01344 860 456

Customer Care

 

Home and Small Business Customer Care

0870 906 0010

Corporate Customer Care

01344 373 185

Preferred Accounts (500–5000 employees)

0870 906 0010

Global Accounts Customer Care

01344 373 186

Central Government Customer Care

01344 373 193

Local Government & Education Customer Care

01344 373 199

Health Customer Care

01344 373 194

Technical Support

 

Technical Support for XPS computers only

0870 366 4180

Technical Support (Corporate/Preferred Accounts/PCA [1000+ employees])

0870 908 0500

Technical Support for all other products

0870 353 0800

General

 

Home and Small Business Fax

0870 907 4006

Uruguay

Website: www.dell.com/uy

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 000-413-598-2521

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Automated Order-Status Service

toll-free: 1-800-433-9014

AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Hardware and Warranty Support (Dell TV, Printers, and Projectors) for Relationship customers

toll-free: 1-877-459-7298

 

Americas Consumer XPS Support

toll-free: 1-800-232-8544

Consumer (Home and Home Office)  Support for all other Dell products

toll-free: 1-800-624-9896

Customer Service

toll-free: 1-800-624-9897

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Financial Services website:
www.dellfinancialservices.com 

Financial Services (lease/loans)

toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

Business  

Customer Service and Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Support for printers, projectors, PDAs, and MP3 players

toll-free: 1-877-459-7298

Public (government, education, and healthcare) 

Customer Service and Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Dell Sales

toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

Software and Peripherals Sales

toll-free: 1-800-671-3355

Spare Parts Sales

toll-free: 1-800-357-3355

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

Fax

toll-free: 1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

toll-free: 1-877-DELLTTY

(1-877-335-5889)

U.S. Virgin Islands

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-877-702-4360

Venezuela

Website: www.dell.com/ve

 

E-mail: la-techsupport@dell.com

 

General Support

0800-100-4752


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